In this opening keynote, Jania Bailey, CEO of FranNet and longtime leader in franchising, explores the individual leader’s impact on company performance and growth. Drawing on personal experiences from her own career and insights gained from leaders she has worked alongside across the franchise industry, she will examine how everyday habits, behaviours, and blind spots can either fuel or limit business success. Incorporating themes from her book Thriving: The Journey to Success in the Business World, this session focuses on the practical, personal disciplines that shape stronger organizations and more intentional, sustainable growth.