A strong learning and development (L&D) culture doesn't happen by accident—it’s built through intentional design, ongoing reinforcement, and clear accountability. In this session, L&D and operations leaders share how they're creating training systems that go beyond onboarding to support continuous development, enhance execution, and strengthen franchisee engagement. Learn how to design training that aligns with system priorities, leverage digital and in-person learning tools, build a culture where development is expected (and measured), and track the impact of training on performance, retention, and growth. Attendees will leave with practical strategies to elevate their L&D approach and embed learning into the DNA of their brand. 

Learning Objectives: 

1. Design training systems that align with operational priorities and drive franchisee performance. 

2. Implement ongoing learning programs that improve engagement, execution, and retention. 

3. Measure L&D effectiveness using clear KPIs, behavioural indicators, and performance outcomes.