Name
Why Franchise Manuals Fail - and What Strong Systems Do Differently
Date & Time
Sunday, April 19, 2026, 2:30 PM
Marla Thomas
Description

​​​​​​​Explore how franchisors design operations manuals that are clear, practical, and actually used to drive consistency and performance across the system.

Location Name
Confederation Ballroom - Level 4
Full Address
The Westin Ottawa
11 Colonel By Drive
Ottawa ON K1N 9H4
Canada
Session Type
Roundtable