Key performance indicators (KPIs) are more than just numbers—they are the foundation for evaluating and driving success across franchise systems. This session will explore the role of KPIs in franchise operations, offering insights on how franchisors can support franchisees in understanding and utilizing these metrics effectively. From identifying the most critical KPIs for your system to translating data into actionable strategies, we’ll look at practical tips for fostering stronger performance across your network, addressing common challenges, such as working with underperforming franchisees, and sharing proven approaches for turning things around while maintaining trust and alignment.

Learning Objectives:

a. Understand the most important KPIs for franchise systems and their impact on franchisee success.

b. Analyze strategies for supporting franchisees in using KPIs to improve performance.

c. Evaluate best practices for assisting underperforming franchisees and driving system-wide improvements