Customer dissatisfaction is inevitable, but it's how you handle it that sets successful businesses apart. In this roundtable session, we'll explore strategies and tactics for identifying and addressing unhappy customers' concerns, gathering feedback effectively, and resolving issues in a way that balances customer needs with business objectives. 

Join us to discuss: 

• Proven processes and strategies for identifying unhappy customers, and effective methods for addressing their concerns 
• Best practices for gathering feedback from unhappy customers, including when and how to ask for it 
• Tactics for balancing the needs of unhappy customers with the needs of the business, and managing this balance effectively 
• Case studies and real-world examples of successful customer retention and win-back strategies 

Whether you’re in recruitment, development, or consumer marketing, take away actionable insights to win back unhappy customers and turn them into loyal advocates.