Routine visits to each franchise location are important for franchisors to ensure consistent results across all their franchises. Field visits have changed as a result of COVID-19 and so have the franchisor and franchisee responsibilities. This roundtable will look to answer these questions: What should franchisees do to prepare for a field visit during COVID-19? What are franchisors looking for during COVID-19 field visits? How have field visits changed following the pandemic? What are tips to achieve an effective field visit?