Name
Transforming Franchise Operations: Technology, Training, and Persona-Aligned Onboarding
Date & Time
Thursday, May 16, 2024, 1:15 PM - 2:15 PM
Brayden Anderson Paul O'Regan Maliesa Cadogan Chris Theodoratos
Description

In an era where technology drives innovation and inclusivity is paramount, this panel discussion explores the intersection of technology, training, and persona-aligned onboarding in franchise operations. We'll delve into how franchises are leveraging a spectrum of technological advancements, including gamification, microlearning, and learning-in-the-flow-of-work, to revolutionize training initiatives. Moreover, we'll examine the crucial role of persona development in franchisee onboarding, ensuring training programs are tailored to meet the diverse needs and preferences of franchisees. By establishing a seamless pipeline between franchise development and training, franchises can cultivate a culture of empowerment, inclusivity, and continuous learning. Join us as industry experts share practical strategies, case studies, and insights for driving success through technology-driven training and persona-aligned onboarding practices. 

 

Learning Objectives: 

  1. Persona-Aligned Onboarding Strategies: Explore how persona development can inform the design and delivery of franchisee onboarding programs, ensuring training initiatives resonate with the diverse backgrounds, preferences, and skillsets of franchisees. Learn how persona-aligned onboarding fosters a sense of belonging, relevance, and engagement, laying the foundation for franchisee success and operational excellence. 

  1. Technology-Driven Training Innovations: Discover how franchises are leveraging technological tools and methodologies, such as gamification, microlearning, and learning-in-the-flow-of-work, to enhance training effectiveness and accessibility. Explore how these innovations create immersive, interactive learning experiences that accelerate skill development, drive knowledge retention, and improve operational performance across franchise networks. 

  1. Building a Seamless Development-to-Training Pipeline: Examine the importance of establishing a seamless pipeline between franchise development and training, ensuring continuity and alignment throughout the franchise lifecycle. Learn how persona insights gathered during franchise development can inform training content, delivery methods, and performance metrics, driving consistency, relevance, and effectiveness in franchisee onboarding. 

Join us for an insightful discussion on the transformative potential of technology-driven training and persona-aligned onboarding in franchise operations. Whether you're a franchise operator, developer, or training specialist, this session offers actionable insights and inspiration for fostering a culture of empowerment, inclusivity, and continuous learning within your franchise network. 

Session Type
Concurrent Session