Michelle began her career in print media, working for a number of Toronto-based news publications including Sun Media, Metroland and what is now known as Post Media. From there, she moved to work in a creative agency working with higher-end retailers on their custom photography, print and publishing needs in a sales support role.
In 2004, she joined what was then the Mail Boxes Etc. franchised network in Canada as part of the marketing team. In 2005, Mail Boxes Etc. as a brand transitioned to The UPS Store. Michelle was the marketing lead in Canada representing the franchised network, and successfully worked to convert over 285 locations to the new brand. Almost 20 years later, Michelle is the Senior Director of Marketing, helping to build success for the over 370 The UPS Store locations in Canada. She directs all aspects of the marketing needs for the brand in Canada, including providing local marketing support for individual franchisees.