Rachel Ng is the Manager of CFIB federal Member Information and Escalations for the Canadian Federation of Independent Business (CFIB). Rachel manages projects to disseminate federal information amongst CFIB’s 110 000 members and CFIB’s Business Counsellors that advise members through CFIB’s help phone lines. She also coordinates the publication of tools and resources to support CFIB’s members. In addition, Rachel oversees the federal escalations raised through the help lines and uses the data from these cases to suggest improvements to federal government stakeholders.