A key skill you should have as a franchisor is the ability to understand human behaviors and personalities as you choose franchisees to represent your brand. Knowing how to predict actions and behavior helps leaders learn how to better lead and coach each unique member of their team, rather than having a blanket approach for all team members.

In this Keynote Presentation, you will learn how to create and lead your team in the new Hybrid World, how to hire to inspire by connecting your results to your strategy through your people, and how to connect the “what” to the “who” by educating others through understanding who your people are and how they work.