At one point in the lifespan of a franchise system, a franchisor will have to implement changes and advancements to keep up with emerging issues and pivots within the industry. This session will educate franchisors on what they need to know about how to successfully implement change within an organization and the impact it may have on the system’s employees, franchisees, customers, and other affected individuals. Franchisors will learn how to prepare for system change and what types of support to provide to their franchise owners during these transitions, as well as how other franchisors come up with innovative ideas to keep their organization and franchisees successful, and what changes franchisors are keeping or removing for the future of digital in business.