There are 4 different sessions, and they will all take place from 10:30 - 11:30 AM ET

Balancing Automation and Human Involvement for Success in Franchising

Track
Business Development
Location
St-Antoine A (9th Floor)
Description

If you're looking to get ahead of the competition, you'll need to know about the latest sales trends. AI, automation, and bots are changing the game, and this session will show you how to start using them to your advantage.

This session is aimed at providing insights into how franchisors can effectively leverage automation and human involvement to build strong relationships with leads and franchisees. The panel of franchising experts will share their perspectives on utilizing people and automation software, providing examples of successful strategies, and discuss potential challenges.

The Franchise of Tomorrow, Today: Making Sense of the Blockchain and Web 3.0

Track
Legal
Location
Ramezay (8th Floor)
Description

The impending adoption of “Web 3.0” has implications that are yet to be fully understood. Attend this session and learn about utilizing new, but existing technologies (blockchain, smart contracts, tokenization, etc) to modernize traditional franchise systems. Gain insights in how franchising may change as the "metaverse" begins to materialize in the mainstream.

This session will highlight tangible applications of blockchain technology that franchisors can begin utilizing today that will not only allow them to prepare for tomorrow and become “future forward” franchise systems, but can also lead to cost savings and operational optimization that can streamline everything from royalty payments to inventory management. Then discover what franchising in a metaverse could actually look like, understand what these technologies are, and how they will impact consumer behaviour and what new business opportunities may arise. Understand the legal and contractual implications of Blockchain and Web 3.0 and how contractual obligations, IP and statutory compliance may be impacted.

It's not a matter of if Web 3.0 technologies will emerge but when! After you leave this session, you will:

  • Have an understanding of what Web 3.0 technologies are;
  • Gain insights into future applications of Blockchain and Web 3.0 in the franchising context;
  • Learn how you can begin utilizing them to enhance your franchise system today, and what questions you need to ask in order to ensure compliance both with statutes and your contractual obligations.

Be sure to attend this session as you embark on making your system "future forward"!

The Art of Time Management: Finding More Hours in Your Day

Track
Management
Location
Montreal Ballroom (11th Floor)
Description

For most entrepreneurs, having the freedom to work when and where you want is the dream that many chase after, yet have difficulties in achieving. For many of us, the freedom of being your own boss can actually feel like it’s chaining us down and forcing us to work more hours than we ever have.

How do we find the time to get everything done for our business without burning out while also prioritizing our families and personal lives?

Hear from our panel of entrepreneurs who have mastered the art of time management. Learn different approaches to managing your time to help maximize your productivity, make the best use of your time while your working, and dramatically increase the quality of your time while you’re not working.

There are thousands of strategies for entrepreneurs, which we use on a daily basis, from marketing strategies and development strategies to leadership and business management strategies. Why not employ some time management strategies to execute on all of them while we’re at it? 
 
Attend this session to learn novel and unique approaches to become masters of time management. Get past procrastination and say goodbye to feeling like you’re always behind in your work. 

Turning Reputation into Revenue: How Your Franchisees Can Grow Sales Without Spending More on Ads

Track
Operations
Location
Palais (8th Floor)
Description

How much time do you spend on managing the reputation of your business? If you’re like most businesses, reputation management is no more than a reactive response to negative feedback. But when reputation management is done correctly, it can be a powerful tool for gaining new customers and retaining customers, which in turn can dramatically increase revenue.

Like it or not, people want reassurance before committing to a purchase and your potential customers are turning to third-party sources of information to learn all they can about your products, services, and your company.

Attend this session to learn how to proactively build and manage a good reputation in business through traditional PR, social media interactions, and online customer review management. Learn how you can take control of your brand’s narrative through traditional and social medias. Gain powerful insights into why online reviews and the voice of the customer can help franchises increase customer trust, drive more revenue and profit, have a direct line to the customer, and appear higher in search rankings so they will get chosen over the competition.

In this session, you will:

  • Gain actionable takeaways to implement in your own business to build your brand reputation both online and offline;
  • Hear about real-life examples of how positive brand reputation management drives customer conversion;
  • Learn how to build winning strategies to drive more business to your franchisees while also driving corporate development and franchise sales.

There are 4 different sessions, and they will all take place from 2:00 - 3:00 PM ET.

Attracting and Recruiting the Next Generation of Franchisees: Key learnings from the Franchise Recruitment Process

Track
Business Development
Location
Ville-Marie B (9th Floor)
Description

Generation Z is quickly becoming a significant player in the franchising industry, and it's essential for franchisors to understand how to attract and recruit them as the next generation of franchisees. 

In this session, you will learn from our panel of franchisors who have a history of success franchising and operating in Canada. They will share valuable insights, best practices, and strategies for the franchisee recruitment process, including advice on the how prospective franchisees engage throughout the recruitment process, how technology and innovation help drive results, and how recruiting franchisees who are enthusiastic and want to grow the brand is crucial to success. Discover how to engage with the next generation of prospective franchisees, how to match development opportunities with the right candidates, and how to effectively use technology and innovation to drive results. Our panel will share also provide tips and strategies for understanding the motivations and intentions of prospective franchisees, and share real-life examples and case studies of successful franchisee recruitment.

Don't miss this opportunity to gain valuable insights and strategies for attracting and recruiting the next generation of franchisees. Attend this session and gain the following insights:

  • Best practices from an established and successful brand
  • Understanding the type of prospective franchisees needed for the success of your brand
  • Matching development opportunities with the right candidates
  • Understanding the motivation and intentions of prospective franchisees

Time for Spring Cleaning: Updating your Franchise Agreement for Lessons Learned and New Opportunities

Track
Legal
Location
Palais (8th Floor)
Description

The world is a very different place than it was even a few years ago… 

New economic opportunities exist while some old ways of doing business have changed forever. Most franchise systems have seen significant shifts in consumer buying behaviour, experienced supply-chain issues, navigated changes in consumer demand for products and services, and invented or improved ways of connecting with customers and staying relevant. Further, franchise case law and laws impacting franchise systems continue to evolve, and franchisors must stay abreast of developments or risk civil liability, and possibly criminal exposure. 

This session will provide attendees with the tools that they need to consider revising and updating their franchise agreements to reflect lessons learned during the pandemic, and capitalizing on new opportunities. The workshop will also cover a list of fairly common provisions that should be removed from the agreement, and provisions that should be added to stay current.

Franchising for Good: Making Money and Impact

Track
Management
Location
Montreal Ballroom (11th Floor)
Description

In today's business world, consumers are increasingly looking for companies that align with their values, and franchise systems are no exception. Just doing business as usual is not going to be enough in the 21st century.

This seminar will explore the benefits of franchise philanthropy and how taking a social enterprise mindset can benefit your franchise system. Speakers will share their experiences and insights on how giving back to the community can help your franchise system to build a positive reputation, increase customer loyalty, and attract top talent. The panelists will also discuss how to create a sustainable giving program that aligns with your brand values and resonates with your target audience.

Attendees will learn:

  • How giving back and adopting a social enterprise model can positively impact your franchise system
  • How to create a sustainable giving program that aligns with your brand values
  • Strategies for measuring the impact of your social entrepreneurship
  • Real-life examples of successful initiatives

Franchise systems have the power to make a real difference in the communities they serve, and this seminar will provide franchisors with the tools and strategies they need to create a successful giving program. Join us to learn how giving back can benefit your franchise system and take the first step towards becoming a socially responsible franchise.

Unlocking Hidden Profitability in a Franchise System through Best Practice Field Coaching

Track
Operations
Location
St-Antoine A (9th Floor)
Description

When it comes to providing franchisee support, ensuring a franchisee’s success often requires making the shift from focusing on day-to-day operations and issues to coaching franchisees on how to move their business forward. Through its results-oriented process with the target on the bottom-line, business coaching is becoming an effective and popular approach to providing support to franchisees. 

Attend this session to enhance your franchisee support team and help your franchisees understand the results of what they do and turn their long hours into improved ROI. Learn how hiring the right people to support your franchisees is essential to your franchisees’ success. Gain insight into the framework you should use when delivering business skills and business growth coaching to your franchisees beyond operating the business. Discover the professional development and skill training franchisors should supply to their existing teams to turn them from field operations into field coaches.

This is a must-attend session for anyone interested in helping their franchisees move forward, grow their businesses, and become high-performing franchisees. Don’t miss out on discovering how you can become better franchisors for your franchisees by taking a business coaching approach to your franchise field support.

There are 4 different sessions, and they will all take place from 3:30 - 4:30 PM ET.

How to turn economic turbulence into an opportunity

Track
Business Development
Location
Ville-Marie B (9th Floor)
Description

Growing your franchise company is always a challenge, but during times of economic uncertainty, it is even more difficult. Purchase habits of both customers and prospective franchisees typically change during challenging economic periods, so your acquisition strategies also need to be adjusted to compensate. 

During this informative and entertaining session, we will share how franchise companies can use digital marketing such as search advertising, SEO and social media during an economic downturn to attract new franchisees and customers. Our panel of franchisors and industry experts will discuss a range of topics, including what are the trade-offs of customer acquisition vs. retention; whether franchisors focus on brand awareness or customer activation; and cost reduction vs. making investments. Additionally, you will gain insights into what kind of data franchisors should be looking at to make decisions and the impacts of these approaches on franchise development efforts.

Attend this session and learn:

  • What other franchise systems are doing to grow their business during a downturn
  • Potential cost reduction vs. investment trade-offs for you to consider
  • How to maximize the impact of your customer and franchisee acquisition efforts
     

Building Better Resales & Transfers Processes

Track
Legal
Location
Palais (8th Floor)
Description

Resales involves more than just the legal department. In the past, franchisors were handling one or two resales a year. Today, franchisors are handling more franchise resales than they have before. What can we learn from our current experience with resales to build better processes and internal systems for handling them in the future? How do we build better, more efficient franchise resales and transfer process in our systems?

Attendees will learn from industry experts on how to build more efficient processes and internal systems for handling resales and transfers, from the perspective of the franchise development team, marketing, and legal teams. Topics that will be covered include:

  • Best practices for handling franchise resales and transfers
  • Strategies for building more efficient processes and internal systems
  • How to effectively communicate and collaborate with all departments involved in the process
  • Tips for managing and mitigating risks associated with resales and transfers
  • Real-world examples of successful resales and transfers processes and systems

Attendees will leave with a better understanding of how to handle franchise resales and transfers in a more holistic, efficient, and effective manner, and will be better equipped to navigate the complexities of the process.

Growing Together®:
The Journey of Entrepreneurship to Franchisor 

Track
Management
Location
Montreal Ballroom (11th Floor)
Description

In this seminar, we will explore the journey of entrepreneurship to franchisor, focusing on the importance of culture, core values, and leadership in building a successful franchise business. The seminar will feature two expert speakers who will share their personal experiences and insights on growing a franchise brand.

One will share her journey of turning around a struggling franchise brand by establishing a leadership team, creating core values, and fostering a culture of growth and success. She will discuss the importance of understanding the needs and goals of franchisees and how to create a vision for the brand that everyone can work towards. She will also share her experience with the EOS system, and how it helped her franchisees become better leaders.

The second speaker take attendees through the journey of putting their passion into practice, from becoming a successful entrepreneur to becoming a franchisor. She will discuss the importance of understanding one's strengths and weaknesses, pushing through fear of failure and staying focused on the goal. She will also delve into the topic of franchise growth, discussing when and why someone should franchise, the dangers of growing too fast, creating a roadmap for growth and ensuring a strong foundation of support and systems are in place.

This seminar will provide franchisors with actionable takeaways that they can implement in their own businesses, from building a strong culture and leadership to making strategic decisions about growth and expansion.

You Get What You Give: Driving Franchisee Satisfaction by Creating Value for Your Franchisees

Track
Operations
Location
St-Antoine A (9th Floor)
Description

It is crucial to identify what is truly valuable to franchisees. What do you do that is valuable to them? What are the things that they truly care about and value? Having and delivering on an excellent value proposition that franchisees want to be a part of is essential to franchisee satisfaction. 

In this session, learn from award-winning franchisors as they share their approaches and best practices to identifying, creating, and delivering value to their franchisees and how you can improve your franchisees’ satisfaction and performance. 

Learn about the importance of franchisees taking accountability for their own success by taking advantage of the programs, training and resources offered. Discover how franchisees thrive when fully engaging with what their franchisor has to offer. Understand why keeping lines of communication open is critical and what franchisors can do to make new franchisees feel supported as they find their footing. Hear what franchisors and franchisees should do to make the most of in-person networking opportunities with each other and how this can have tremendous impact on franchisee success.